Refund & Exchange
At Safe Drive Pro, we want you to be completely satisfied with your purchase. If you're not happy with your order, we’ve made the return and exchange process simple and hassle-free. Please review our policy below for details.
Returns & Refunds
- Items can be returned within 30 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain items, such as personal care products, perishable goods, and custom-made items, are non-returnable for hygiene and safety reasons.
How to Initiate a Return
- Contact our support team at [safedrivepro599@gmail.com] with your order details and reason for return.
- We will provide return instructions, including the return address.
- Once we receive and inspect the item, a refund will be processed within 5-7 business days to your original payment method.
Exchanges
- If you received a defective, damaged, or incorrect item, we will replace it at no additional cost.
- Exchanges are subject to product availability. If the item is unavailable, a full refund will be issued.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.
Refund Processing Time
- Once your return is approved, refunds will be issued within 5-7 business days.
- Depending on your bank, it may take additional time for the refund to reflect in your account.